Terms of Service.
Effective date: August 28, 2026
Last updated: August 28, 2026
These Terms of Service (“Terms”) govern access to and use of the websites at multihub.io and the MultiHub platform and related services, including VibeSites (collectively, the “Service”), provided by Repli, Inc. (“Repli,” “we,” “us,” or “our”), a Delaware corporation with its principal place of business in Suwanee, Georgia.
By accessing the websites or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “Customer” and “you” refer to that organization.
If you have signed a separate agreement with Repli covering the Service, such as a master services agreement, order form, or statement of work (an “Order”), that agreement controls to the extent it conflicts with these Terms.
1. The Service.
MultiHub is the property marketing platform for multifamily. The Service may include, depending on your Order: website building and hosting through VibeSites, search and SEO tools, campaign and performance reporting, lead routing and attribution, integrations with property management software and other third-party systems, and related support and professional services.
We ship improvements continuously. We may add, change, or remove features of the Service, provided that we will not materially reduce the core functionality you have purchased during a paid subscription term.
2. Eligibility and accounts.
The Service is a business tool intended for use by companies and their authorized users. You must be at least 18 years old to use it.
You are responsible for: (a) maintaining the confidentiality of account credentials; (b) all activity that occurs under your accounts; and (c) ensuring your users comply with these Terms. You agree to provide accurate, current, and complete registration information and keep it updated. Notify us promptly at support@multihub.io of any unauthorized use of your account.
3. Orders, fees, and term.
Subscriptions, fees, payment terms, subscription length, renewal, and cancellation are set out in your Order. Unless your Order says otherwise: fees are due as invoiced, are non-refundable except as expressly stated, and are exclusive of taxes, which you are responsible for (excluding taxes on our income). We may suspend the Service for accounts with overdue amounts after reasonable notice.
4. Customer Data.
You own your data. “Customer Data” means data you or your users submit to the Service or that we collect or receive on your behalf, including your property content, lead information, website analytics, and data synced from your property management software or connected accounts. As between you and Repli, you retain all rights in Customer Data.
License to us. You grant Repli a non-exclusive, worldwide license to host, copy, process, transmit, and display Customer Data solely to provide and support the Service, to prevent or address technical or security issues, and as required by law.
Your responsibilities. You are responsible for the accuracy and legality of Customer Data and for having the rights and consents needed to provide it to us, including any notices or consents required to collect information from visitors to your websites.
Aggregated data. We may use data about the use and operation of the Service in de-identified or aggregated form that does not identify you or any individual, to operate, analyze, and improve our products.
Privacy. Our collection and use of personal information is described in our Privacy Policy. Where we process personal information on your behalf, we do so under your instructions and our agreement with you.
5. Third-party services and integrations.
The Service interoperates with third-party products, such as Google Analytics, Google Ads, Google Search Console, and property management software. By connecting a third-party service, you authorize us to access and exchange data with it on your behalf. Third-party services are governed by their own terms and privacy policies, and we are not responsible for third-party products or for changes to their availability or APIs. If a third party materially changes or discontinues an interface we rely on, we will use reasonable efforts to adapt, but we are not liable for resulting limitations.
6. Acceptable use.
You will not, and will not permit anyone to:
Use the Service in violation of applicable law, including fair housing, telemarketing, and privacy laws
Upload or transmit malicious code, or content that is unlawful, infringing, or deceptive
Attempt to gain unauthorized access to the Service or its related systems, or interfere with or disrupt the integrity or performance of the Service
Reverse engineer, decompile, or copy the Service or any part of it, except to the extent permitted by law
Resell, sublicense, or provide the Service to third parties except to your authorized users, or use it to build a competing product
Use automated means to scrape or extract data from the Service outside of documented interfaces
Circumvent usage limits or security features
We may suspend access immediately if we reasonably believe your use threatens the security, integrity, or availability of the Service or violates law, and we will notify you and work with you to restore access promptly.
7. Intellectual property.
Repli and its licensors own the Service, including all software, design, templates, and documentation, and all related intellectual property rights. Except for the limited rights expressly granted in these Terms or your Order, no rights in the Service are transferred to you. The MultiHub, VibeSites, and Repli names and logos are trademarks of Repli, Inc., and you may not use them without our prior written consent.
Website code, content, and configurations we create for you as deliverables are governed by your Order. Customer Data remains yours as described in Section 4.
Feedback. If you send us suggestions or feedback about the Service, we may use it without restriction or obligation to you.
8. Confidentiality.
Each party may receive non-public information from the other that is marked confidential or that reasonably should be understood as confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it to third parties except to employees, contractors, and advisors bound by confidentiality obligations, or as required by law with reasonable notice where permitted.
9. Warranties and disclaimers.
We warrant that we will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AN ORDER, THE SERVICE IS PROVIDED “AS IS,” AND REPLI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL ACHIEVE ANY PARTICULAR MARKETING OUTCOME, SEARCH RANKING, LEAD VOLUME, OR LEASING RESULT.
10. Indemnification.
By you. You will defend and indemnify Repli against third-party claims arising from Customer Data, your websites and marketing content, or your use of the Service in violation of these Terms or applicable law.
By us. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes a U.S. patent, copyright, or trademark, or misappropriates a trade secret. If such a claim arises, we may modify the Service, procure the right for you to keep using it, or terminate the affected Service and refund prepaid unused fees. This section states our entire liability for infringement claims.
Each party’s indemnification obligations are conditioned on prompt notice, control of the defense by the indemnifying party, and reasonable cooperation.
11. Limitation of liability.
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO REPLI IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO A PARTY’S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, OR CUSTOMER’S PAYMENT OBLIGATIONS.
12. Termination.
Either party may terminate these Terms or an Order for material breach that remains uncured 30 days after written notice. We may also terminate or suspend free trials or free features at any time. Upon termination: your right to use the Service ends; you remain responsible for fees incurred through the effective date of termination; and, upon request made within 30 days after termination, we will make Customer Data available for export in a commonly used format, after which we may delete it in accordance with our retention practices. Sections that by their nature should survive termination will survive, including Sections 4 (ownership), 7, 8, 9, 10, 11, and 13 through 15.
13. Governing law and venue.
These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws rules. The state and federal courts located in Georgia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to personal jurisdiction and venue in those courts. Each party waives its right to a jury trial to the extent permitted by law.
14. Changes to these Terms.
We may update these Terms from time to time. If a change is material, we will provide at least 30 days’ notice before it takes effect, by posting on this page and updating the effective date, and by email or in-platform notice for account holders. Changes will not apply retroactively, and material changes will take effect for existing paid subscriptions at the next renewal unless you agree earlier. Your continued use of the Service after changes take effect constitutes acceptance.
15. General.
Entire agreement. These Terms, together with your Order and the policies referenced here, are the entire agreement between the parties regarding the Service and supersede prior agreements on that subject. Order terms control over these Terms in case of conflict.
Assignment. Neither party may assign these Terms without the other’s consent, except either party may assign them in connection with a merger, acquisition, or sale of substantially all assets.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Notices. Legal notices to Repli must be sent to support@multihub.io and to Repli, Inc., 345 Peachtree Industrial Blvd., Suite 1206, Suwanee, GA 30024. We may provide notices to the email address on your account.
Severability; waiver. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.
Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or joint venture.
16. Contact us.
Questions about these Terms? Contact us at support@multihub.io.
